In extreme cases we will deny the return. (Do not pack the wetsuit(s) into a tiny box.)
Box too small & wetsuit not laying flat
Do not fold vertically down the center
Use air filled cylinder at chest and waist area
The wetsuit needs to be packaged in same manner as received. A zippered wetsuit should have the zipper closed. The wetsuit should be not be shipped back inside out.
We advise packing the wetsuit in a large box where it can lay flat and avoid creasing the neoprene. Please note, excessive creasing may result in a surcharge or in extreme cases we may need to deny the return and not issue a refund.
Click the link and follow the steps to submit your return or exchange request. You will need your Order # and Email Address.
You will receive an email confirmation to let you know next steps.
You may return a purchase from Isurus within 30 days of your order.
ALL RETURNS MUST BE IN NEW, SALEABLE, UNUSED CONDITION. SORRY, NO EXCEPTIONS.
WETSUITS THAT ARE CREASED DUE TO INCORRECT PACKING WILL BE CHARGED A RESTOCKING FEE OF 20-25%. RETURNS NOT IN NEW, SALEABLE CONDITION WILL NOT BE REFUNED.
PLEASE REVIEW HOW TO PACK THE WETSUIT ON THE WEBSITE.
Fit issues need to be resolved before the wetsuit is worn in the water. Once the wetsuit has been used in the water, we cannot accept a return - even if it was “just once”.
We stand behind our wetsuits. Truth is that wetsuits require care if they are going to perform and wear the way they were intended. Isurus is not responsible for wetsuits that show normal wear and tear over time or show signs of abuse. Knicks, scratches and fading are inevitable, as are tears from fins, corral, rocks and other elements.
We will pay the shipping for returned items within the continental US, HI and AK.
Please allow 14 business days from receiving the item to be fully refunded or credited onto your card.
Please note that all sale items are final and cannot be returned.
Prepaid shipping is not available for orders outside the U.S. If you have received a defective or incorrect item, please contact email@example.com.
Please include your order # and contact information in any correspondence. If you are shipping to Isurus, we recommend using a trackable shipping service and insuring your shipment.
Do you need assistance?
We are here to help. You can email us at firstname.lastname@example.org.